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Problems

Consumer

Agencies providing advice, support and information

  • Citizens Advice Bureau:
    For online advice www.adviceguide.org.uk

  • Energy Saving Trust:
    0300 123 1234

    www.energysavingtrust.org.uk
    Helpline providing energy saving advice and information for the general public. Advice on saving energy in the home.

  • Mailing Preference Service:
    www.mpsonline.org.uk
    The service can register your name for free to stop you getting unwanted post (junk mail). Process takes up to six months but will last for up to five years once registered.

  • PhonepayPlus:
    0300 30 300 20
    www.phonepayplus.org.uk - Telephone services watchdog for the UK. Regulates the content and promotion of premium rate phone-paid services such as television voting, ringtone downloads, technical support helplines or competition lines. Consumers who are hard of hearing an call a textlink service on 020 7407 3431.

  • Simply Switch: 08000 111395, www.simplyswitch.com - Free impartial comparisons of different services to save money on household bills e.g. gas, electric, phone, broadband, mortgage.

Useful websites

  • www.abd.org.uk - Website for Association of British Drivers - useful information on safe driving tips, speed cameras etc.

  • www.advicenow.org.uk - Making sense of the law and your rights. Advice on wide range of issues including family and personal, consumer, health, employment, benefits.

  • www.appealnow.com - Site where you can appeal against incorrect parking tickets issued, congestion charge, wheel clamping. £5 registration fee and £4.99 for each appeal letter written. Also information on the latest parking scams to be aware of.

  • www.bbc.co.uk/watchdog - Lots of useful information on all consumer issues and your rights.

  • www.ico.org.uk
    Information on Freedom of Information Act, data protection act, your rights, unwanted calls, spam mail, junk mail, obtaining medical records etc.

  • www.moneyexpert.com - Comparison of whole range of products and services, loans, credit cards, mortgages, insurance.

  • www.moneymatterstome.co.uk - Online financial education site.

  • www.moneysupermarket.com - Comparison of different products including insurance,mortgage, loans, credit cards.

  • www.mrthrifty.co.uk - Money saving tips and advice.

  • www.pepipoo.com - Information relating to the Law and traffic offences.

  • www.thisismoney.co.uk - General financial advice including money saving tips.

  • www.turn2us.org.uk – Helps people to access the money available to them through benefits, grants and other financial help.

  • www.ukmotorists.com - Information on all aspects of motoring including law enforcement, buying and selling a vehicle.

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