SupportLine is a confidential service. We do not use Caller Display Equipment and therefore have no way of tracing callers. There are, however, some circumstances where we would break confidentiality.
There may be occasions when a call may be listened into by another helpline support worker/staff member, to assist us in training new helpline support workers, to give support to the helpline support worker in particularly distressing calls and to monitor our service to ensure we are giving the best possible service to callers.
When we receive an email it is possible for the helpline support worker to see your email address which is confidential within the agency. We have no means of tracing you unless you give us your contact details (phone number/address).